Contact Us
Please choose the following methods to contact us：
EMAIL:
If you have any questions, please feel free to contact us at [email protected], we will reply to emails within 24 hours because of the time difference.
Tips:
Sometimes, our reply email may be in your spam/promotional mailbox, please check it and add [email protected] to the white list.
Because we provide a global shipping service, customers in different regions receive a slightly different response time to the email. Please be patient. We will process your order as soon as possible during working hours. Thank you!
FAQS
Q: Why my order’s processing time takes so long?
A: When we receive a new order, our payment security team needs some time to review these transactions because of the large amount of smartphone orders. After the review is completed, our logistics team can start processing the order and package it for delivery. So, our order processing time is about 1-3 business days.
Q: Do you ship orders on weekends?
A: I’m sorry, our shipping team doesn’t work on weekends, your order place on weekend will be processed from Monday.
Q: Can you ship items to my country? How much does the shipping cost?
A: We can ship to most countries worldwide. The total shipping cost is base on the package weight and your destination, please add items to the cart, and then enter your destination to get a shipping cost estimate.
There is no shipping option to some countries because of the pandemic.
